AI & Robotics Conference

Where People and Machines Mean Business


Thursday 31st October

AI & Robotics Events

Our year-round programme of events is your finger on the pulse of a new business world powered by AI. An extended series of Directors’ Forums and Quarterly Round Tables supports the annual AI & Robotics Conference and Expo Showcase, the apex of our London-based programme.

The 4th AI & Robotics Conference and Showcase (AIR) takes place on Thursday 31 October 2019 in London. Following the success of our 2018 conference AIR is again co-located with our Customer Experience Technology event CXtech. The events will bring together some of the world’s leading  experts and practitioners of AI and CX. 

This will be the biggest Conference we have ever run, with six parallel streams including talks, discussion panels, case studies and workshops and spotlights, together with an Expo Showcase of some of the best companies in the field of AI & CX.

We will also be hosting our Annual Achievement Awards on the evening of the Conference too.

4th Annual AI & Robotics Conference and Showcase


Thursday 31st October 2019, London

AI & Robotics Conference and Showcase (AIR) is relied upon by business leaders keen to investigate and test the transformational potential of AI & robotic technologies. By combining an interactive conference with a hands-on solutions showcase we dive deep into AI & Robotic’s power to accelerate business performance, profitability and workforce efficiency. AIR brings together leaders from across industry, the scientific community and builders of human capital to reveal how AI is transforming businesses and disrupting industries. No other event shares our three-fold focus:


Early adopters share how they’re securing efficiency gains, transforming business models, disrupting sectors and bringing AI enabled products and services to market.


We investigate the latest developments and their potential to accelerate innovation, augment human intelligence and advance business competitiveness.


Business psychologists and HR specialists discuss the power of AI to enhance human potential and productivity

Showcase - Touch it and see…

In our Solutions Showcase leading edge vendors and innovators will demonstrate the technologies they have available today, and reveal their roadmaps for future innovation. It’s your opportunity to evaluate solutions, find innovation and formulate buying decisions. Because  AI & Robotics and CXtech covers every aspect – from design to delivery and analysis – you’ll find relevant solutions, irrespective of your industry sector or area of operation

  • design via any channel and at any touch point
  • delivery in service, sales or community building
  • Analysis of AI and its impact on customers, employees and business performance

From trying out the latest AI applications, to meeting the service delivery robots and bots, to testing operational platforms and applications; you’ll have the opportunity to shake hands and kick tyres.

Coming….? Why wouldn’t you?

AI & Robotics Main Event gives senior decision makers one day to accelerate their understanding and access transformative technologies. It’s aimed at everyone that’s making key decisions about their organisation’s transformation to the new age of automation; how it’s designed, how it’s delivered and how its impact is understood. Gain insights from some of the worlds leading experts and practitioners see you how to can start your AI journey or make progress with your current AI strategy and operations.


At a Glance:

  • Date: Thursday 31 October 2019
  • Time: 9:00 – 17:30
  • Venue: etc venues, 200 Aldersgate, London
  • Conference
  • Solutions Expo Showcase
  • Estimated attendance 300+
  • Live Demonstrations
  • Networking Functions
  • Plenary Speakers
  • 6 Streams
  • 60+ Speakers
  • Insightful Case Studies
  • Panel Debates
  • Co-located with CXtech 
  • All delegate fees include:
    • refreshments
    • lunch
    • networking area and expo
    • access to presentation slides
    • event photos and video 
    • printed event guides

Some of our Expert Speakers

Neel Davda

Head of Sales, UKI, Bold360

Richard Chataway

Founder, Communication Science Group

Nina Jones

Founder Solo Ocho, Former Director Customer Experience, Microsoft

Ian Gosling

Founder, Autto.

Amin Fard


Sophie Gonin

CEO, Alume Consulting & ex Facebook and eBay

Abhijit Akerkar

AI Strategist & Business Integrator , Lloyds Banking Group

Jeff Wellstead

Chief Strategy Officer, Gtmhub

Abhijit Saha

Integration Specialist, Lloyds Banking Group

Clara Durodié

Chair, Cognitive Finance Group, AI technology strategist

Mark Holmes

CEO & Founder, Waymark Tech

Peet Denny

Chief Technology Officer, Wealth Wizards. FinTech, AI, Robo Advice

Aric Whitewood

Founding Partner at WilmotML

Tom Castle

Director, Artificial Intelligence, RBS

Krister Kristiansen

Managing Director, Attensi UK

Manuela Pifani

Founder & MD, CXellence Consulting

Morris Pentel

CEO, and Chairman CX Foundation

Matt Rogan

Chairman, Two Circles

Megan Neale

Founder, LIMITLESS Technology

Ben Scott-Robinson

Co-Founder, The Small Robot Company

Stefano Perego

Head of UK Customer Fulfillment, Amazon

Peter Ryan

Principal at Ryan Strategic Advisory

Bian Salins

EMEA Lead, Content Marketing Consulting, LinkedIn

James Brindley-Raynes

Global Product Manager Staff Digitisation, HSBC

Dr Andy Pardoe

Director for Artificial Intelligence, Accenture & Founder of Informed.AI

Tim Hughes

Digital Transformation & Customer Experience Director, Tata Consultancy Services

Ian Cairns

Global Performance Marketing Director, Just Eat

Martin Hill-Wilson

Customer Service, CX & AI Engagement Strategist

Maria Semykoz

Workplace Analytics Architect, Gallup

Peter O’Neill

Senior Lecturer, Sheffield Hallam University

Sue Daley

Head of Data Analytics and AI, techUK

Dr Chris Brauer

Director of Innovation, Goldsmiths University, Founder of the Centre for Creative and Social Technologies

Dr Chris Brauer

Director of Innovation, Goldsmiths University and Founder,Centre for Creative & Social Technologies

Calum Chace

Futurologist, journalist and best selling author

Daniel Hulme

CEO Satalia, Director of Business Analytics MSc at UCL

Anton Fishman

Managing Director, Fishman & Partners Ltd

Alistair Shepherd

Founder and President, Saberr

Alice Zimmermann

Global Product Partnerships, Google

Rob McCargow

Director of AI, PwC

James Alexander

Decisioning Director, Sky

Sue Daley

Head of Cloud, Data, Analytics and AI, techUK

Kriti Sharma

VP, Artificial Intelligence, Sage

Nigel Houlden

Head of Technology Policy, Information Commissioner’s Office (ICO)

Prof Maja Pantic

Professor of Affective and Behavioral Computing, Head of the i·bug group, Imperial College London

Andrew Burgess

Author and Strategic Advisor on AI and RPA

Daniel Hulme

CEO, Satalia

James Bryce

CEO & Founder, gweek

Alex Cresswell

MD EMEA, pymetrics

Matt Grimshaw

Partner, The Pioneers

Alistair Shepherd

Founder & President, Saberr

Jeremy Hindle

CTO & co-Founder, Headstart AI

Andrew Joint

Managing Partner, Kemp Little LLP

Catalina Butnaru

Ambassador, CityAI

Jeff Wellstead

Partner, The Pioneers

Dr Kiki Leutner

Business Psychologist and Head of Science, MINDX

Dave Millner

HR Futurist and Executive Consulting Partner, IBM Talent Management Solutions

Marco Nink

Senior Practice Consultant, Gallup

Angie Ma

COO, ASI Data Science

Maxine Mackintosh

Co-Founder, One HealthTech

Anna Gát

Founder, Head of Product - IXY 

Pete Trainor

Co-founder, US Ai Ltd and Chair of the BIMA Ai Think Tank

Aimee van Wynsberghe

assistant professor of ethics and technology at Delft University

Chris Ezekiel

Founder & CEO, Creative Virtual

David Burden

Managing Director, Daden

Navin Sabharwal

Chief Architect HCL DRYiCE Autonomics Practice

Nicola Strong

Managing Director, Strong Enterprises

Michael Natusch

Global Head of AI, Prudential

Michael Rendell

Head of Innovation and Transformation, PricewaterhouseCoopers

Frank Nigriello

Director of Corporate Affairs, Unipart

Prof Philip Bond

UK Council for Science & Technology, Adviser to Prime Minister on AI

Mark Preston

CEO, StreetDrone

Chris Corrado

Group COO & CIO, London Stock Exchange Group (LSE)

Alex Harvey

Head of Robotics and Autonomous Systems, Ocado

Simon Foot

Director, Customer Management Transformation, Contact Centre Operations, Customer Experience, Ember Services

Maria Semykoz

Workplace Analytics Architect, Gallup

Ann-Marie Stagg

Chief Executive of the Call Centre Management Association (UK)

Gerard Frith

Chairman of Matter and Chief Strategy Officer, Chelsea Apps Factory

Marcel Horst

Partner at b2econsulting

Alan Flower


David Leonard

Partner & Director, Advanced Analytics Practice, Gallup

Andy Peart

CMO, Artificial Solutions

Miranda Sharp

Director Innovation, Ordnance Survey

Dr Mirko Kovac

Director of the Aerial Robotics Lab, Imperial College London

James Rapinac

Director, Gallup

Mark J. Purdy

Managing Director of Economic Research, Accenture Research

Lucy Standing

Vice Chair, The Association for Business Psychology

Eva Krumhuber

Department of Experimental Psychology, University College London

Rob Buckingham

Director of UK Atomic Energy Authority and Head of RACE

Giovanni Amodeo

Global Editor in Chief, Mergermarket

Chris Ezekiel

Founder & CEO, Creative Virtual


Robot, SoftBank Robotics

Rodolphe Gelin

EVP Chief Scientific Officer, SoftBank Robotics

Alex Housley

CEO, Seldon

Leonard Austin

Founder & CTO, Ravelin

Tim Porter

Founder & CEO, Gluru

Nathan Benaich

Partner, Playfair Capital

George Zarkadakis

Digital Lead, Willis Towers Watson

Kalyan Kumar

EVP and CTO, HCL Technologies

Tom Chatfield

Tech philosopher, author, broadcaster and advocate of intelligence both artificial and human


Our Full Price Tickets are less than most other Early Bird Conference Ticket Prices
We believe in AI for ALL and price our conference to make it more accessible for everyone

I thoroughly enjoyed the event. I was hugely impressed by the content and presenters and cannot wait to attend another.

by Caroline Troup, Telefónica UK

The best AI event I’ve attended to date. The quality of the speakers outshines other events. The topics were practical, varied and unique. Well done to the organisers.

by Claire Masson, Financial Times | IE Corporate Learning Alliance

Interesting, contextual view of role of AI

by Steven Hedges, DB (Deutsche Bank)

Well organised event with good range of topics to appeal to a broad audience. Great learning opportunity, which can be easily applied to the workplace.

by Stuart Balnaves, UCAS

A good balance of technical and emotional debate. An excellent cost-effective event. Well done!

by Marcel Horst, Procorre

Very useful event covering a broad range of topics!

by Tim Barker, Confirmit

Extremely valuable and insightful.

by Leigh Bridger, HomeServe

AI isn’t tomorrow’s world science, its today’s business reality. Any business that isn’t exploiting AI’s potential is at risk of being left behind.

by Anton Fishman, Conference Chairman and change management consultant


etc Venues, St Paul’s, 200 Aldersgate, London, EC1A 4HD

We’re turning St Paul 200 Aldersgate venue into a connected event environment that lets you move seamlessly between our conference and Solutions Showcase; where there’s plenty of room to meet, greet, share experience and talk business.

And, of course, there’s a focus on connectivity.  Superfast wifi and exceptional business services mean you’ll never be out of touch with your world.

St Pauls, 200 Aldersgate, London, is located near to St Pauls Station in The City of London.

Map and Directions pdf



  • Jaguar Land Rover
  • The Estée Lauder Companies
  • American Express
  • Twitter
  • Skype
  • Marks & Spencer
  • Tesco
  • Argos
  • Deutsche Bank (DB)
  • DPD group
  • Oxford Brookes University
  • Telefónica UK
  • The Peoples Pension
  • GM Financial
  • University of Essex
  • All Party Parliamentary Group on AI
  • GoCardless
  • Bank of Ireland
  • Samsung
  • BigHand
  • Call Centre Management Association (CCMA)
  • St. James’s Place Wealth Management
  • Ordnance Survey
  • Debenhams
  • M&C Saatchi
  • Canon
  • ActiveOps Ltd
  • LodeStar Ecosystems
  • Simba Sleep
  • UCAS
  • Somerco
  • Changeboard
  • Accenture
  • Markerstudy Group
  • BGL Group
  • Sonin
  • NP Investment
  • ABI Research
  • Manx Telecom
  • Cambridge University Press
  • Taylors of Harrogate
  • Nth Dimension
  • VoiceSage
  • Martin Brower UK
  • AmGeneral Insurance
  • Artificial Solutions
  • FT | IE Corporate Learning Alliance
  • BIMA AI Council
  • North Star
  • The Association for Business Psychology (ABP)
  • Accenture Research
  • Goldman Sachs
  • Data Advance
  • Kura
  • Zenith Media
  • Vow Europe
  • Tesco
  • Intel
  • Red Loom
  • Vodafone
  • Strong Enterprises
  • UK Ministry of Defence
  • Neo
  • Financial Times
  • Communication Science Group
  • Confirmit
  • Warwick Business School (WBS)
  • EY
  • M&G Real Estate
  • Studio Dezen
  • AIG
  • Seldon
  • HomeServe
  • OgilvieKing Consulting
  • Allianz Insurance
  • University of the West of England
  • British Airways
  • London Borough of Enfield
  • Lebara
  • Lincoln Pensions
  • Royal Navy
  • Arvato
  • BIMA AI Think Tank
  • Epos Now
  • HSBC
  • Daden
  • HS2 Ltd
  • Access AI
  • Nice
  • Ideas Crucible
  • Osborne Clarke
  • London Stock Exchange Group (LSEG)
  • Gluru
  • Avantia Insurance
  • GDR Creative Intelligence
  • Nationwide
  • PwC
  • BrightHouse
  • StreetDrone
  • Enterprise Systems Advisors
  • Lloyds Banking Group
  • Katrina Young Consulting
  • The Innovation Network
  • Great Acorn
  • Mercurious Consulting
  • City AI
  • Prudential
  • IMTS Global Limited
  • Connected Homes
  • Emcor UK
  • Chattermill
  • Rocaba
  • Iceni Associates
  • Hallo Effect
  • Zanzi Digital
  • Capstone Connects
  • Tesco Mobile
  • Avantia Group
  • KPMG
  • Kingston E.S
  • Blue Cross
  • Procorre
  • Three
  • UK Council for Science & Technology
  • Arsenal FC
  • Typeone
  • The Estée Lauder Companies
  • Credit Suisse
  • Cognizant Worldwide Limited
  • Informed.AI
  • Funding London
  • Convergys
  • 2Pears
  • Tweepforce
  • Room One
  • Chelsea Apps Factory
  • Teeside University
  • BCS The Chartered Institute for IT
  • LV=
  • Unipart Group
  • Ministry of Defense (MOD)
  • Kennedys Law
  • Capita
  • Konica Minolta
  • Sofigate
  • Eurostar International
  • Network Rail
  • Electrolux
  • Creative Virtual
  • KPMG
  • SERV
  • B2E Consulting
  • University College London (UCL)
  • Mitie
  • Chiltern Railways
  • Slater and Gordon
  • Ember
  • HCL
  • St. Patrick’s College, London
  • ITVantage
  • Helios Search Recruitment
  • RBS
  • University of Sheffield
  • Colet Consulting
  • Fishman & Partners
  • London Business School (LBS)
  • Ageas UK
  • Telos Partners
  • BBC
  • c2c Rail
  • Avenir Business Solutions Limited
  • London South Bank University (LSBU)
  • IBM
  • Professional Outsourcing
  • Willis Towers Watson
  • Marks and Spencer
  • Barclays
  • Gallup
  • …and more
  • CEO
  • Chairman
  • Chief Customer Officer
  • Chief Marketing & Business Development Officer
  • Chief of Staff
  • Chief Operating Officer
  • Chief Risk Officer
  • Chief Technology Officer
  • CIO
  • CMO
  • COO
  • CTO
  • Customer & Strategy Executive Director
  • Customer Service Director
  • Director Digital Strategy
  • Director of Corporate Affairs
  • Director of Customer Services
  • Director of Legal Operations
  • Director of Operational Excellence
  • Director of Technology
  • Director of Transformation
  • Director, Customer & People
  • E-commerce Manager
  • Emerging Technologies Director
  • EVP & CTO
  • EVP Chief Scientific Officer
  • Executive Director
  • Founder & CEO
  • Founder & CTO
  • General Manager
  • Global Engagement Director
  • GM Marketing
  • Group CTO
  • Group HR Director
  • Group Operations Director
  • Group Strategy & Business Development Director
  • Head of Commercial Insight
  • Head of Computing & Communication Technologies
  • Head of Contact Centres
  • Head of Customer Experience
  • Head of Customer Services
  • Head of Digital Transformation
  • Head of Engagement
  • Head of Finance
  • Head of HR
  • Head of ICT Solutions
  • Head of Innovation
  • Head of Insight & Futures
  • Head of Internal Communications & Engagement
  • Head of Market Engagement
  • Head of Marketing
  • Head of Operations
  • Head of R&D
  • Head of Strategy & Planning
  • Head of Technology
  • HR Director
  • Innovation Director
  • IT Director
  • Managing Director
  • Marketing Director
  • Operations Director
  • Programme Director
  • Start-up Ecosystems Leader
  • Strategy Director
  • Transformation Director
  • U/X Designer & Strategist
  • Vice Chair
  • Vice Chancellor
  • Vice Presiden
  • …amongst others





Highlights from our 2018 Conference


2018 Video Spotlights


2018 Event Programme