AI & Robotics Directors’ Forum
AI enhancing Customer and Employee Engagement
11 December 2018 | THE SHARD | LONDON
AIR Directors’ Forums offer focused deep dives that investigate the impact on key business sectors and key business applications. From Financial Services to Customer Engagement, these forums provide participants with the opportunity to home in on specific topics and investigate market specific challenges and opportunities. An intensive one-day event with talks and discussions for business leaders from every industry sector. Stay up to date with AI developments that will help compete effectively, create agile businesses and maximise workforce effectiveness. Hosted at Gallup’s conference centre in The Shard, London.
Next Directors’ Forum, 11 December 2018
AI enhancing Customer and Employee Engagement & AI Awards Presentations
Don’t miss our next event AI & Robotics Directors Forum at The Shard in London on 11th December 2018 when the theme will be AI enhancing Customer and Employee Engagement. As well as a packed programme with keynote presentations, debates and our usual networking opportunities we are also hosting the official announcement of the winners of this year’s AI Awards from Informed.AI.
We have a maximum of 100 delegate places so please Register now to secure your place.
Awards.AI Finalists todate include: IBM, entropy, MXX, Microsoft, Intuition robotics, Kare, Aeye, Umbo CV, Lexalytics, Darktrace, Certilogo, Symphony Retail, Flyreel, Audio Analytic, Conversica, Aifred Health, LawGeex, Passage AI, Analytics Ventures, Cisco, Scaled Insights by behavioural.ai, Applied Brain Research, node, Flyreel, entropy and Sana Labs,
09:00 Registration & Continental Breakfast
09:30 Welcome from our hosts – James Rapinac, Director, Gallup
09:35 Chairman’s introduction – Jeff Wellstead, Chief Strategy Officer, Gtmhub
09:40 “AI soup for the CX soul: How can AI transform CX and unleash significant value?
Abhijit Akerkar, AI Strategist & Business Integrator, Lloyds Banking Group
10:10 How has AI impacted CX and customer engagement during 2018?
Martin Hill-Wilson, Customer Service, CX & AI Engagement Strategist
10:40 Demystifying AI for Customer Engagement
11:40 Taking Engagement to the Next Level: Conversational AI for customers & employees
12:10 Panel: “Augment Me”
Sophie Gonin, CEO, Alume Consulting (ex Facebook and eBay) with Amin Fard, CEO, Prepp, and Ian Gosling, Founder, Autto, will spotlight the human side of enterprise customer engagement today and how automation technology augments employee engagement and efficiency via chat bots and workflow automation.
12:45 Lunch & Networking
14:00 Keynote Discussion
Rob McCargow, Director of AI, PwC in discussion with our Forum series chair Anton Fishman will give a broad view on the impact of AI & Robotics on business and industry in 2018 and the practical challenges in taking AI mainstream in 2019
14:30 The relationship between chatbots and AI and MOD case study, how “virtual life coach” is forming part of the MOD’s people research
David Burden, CEO, Daden Limited
15:00 Using AI to optimise customer experience for humans-and robots
16:00 Panel Debate- How AI can enhance your Customer & Employee Engagement in 2019
16:45 Drinks Reception and AI Awards Presentations
Themes for other Directors Forums include:
Previous Forum: Business Transformation
Part of the AI & Robotics Directors’ Forum Series
Focusing on the ability of AI to create new commercial models and transform core business processes. Looking at how AI-driven innovation is boosting competitiveness and optimising business performance.
2019 Forums at The Shard, London include:
AI in HR & The Workplace, 14 March
AI in Contact Centres, 25 April
AI in CX, 16 May
AI & CX in Financial Services, 20, June
AI & CX in Retail, 16 July
Who should attend: Business leaders, strategists and senior decision makers across core business functions including innovation, transformation, finance, customer service, HR, supply chain and IT.
DIRECTORS’ FORUMS VENUE
Gallup Conference Centre, The Shard
32 London Bridge St, London SE1 9SG
RAIL: London Bridge station for both underground and mainline trains.
CAR: Parking is available in Kipling Street and Southwark Bridge Road. The Shard sits within London’s Congestion Charge zone.
ON FOOT: A 30-minute walk along the South Bank of the Thames from Waterloo station, and a 5-minute walk across London Bridge from the City.
Gallup Conference Centre | The Shard | London
AI & Robotics events are organised by Connect Business Media (CBM)
A business media organisation with a reputation for creating mould-breaking business events that challenge traditional thinking and overturn established formats. With more than 30 years’ experience the Connect team has managed national and international events on every continent in industries including customer experience, employee engagement, outsourcing, information and communication technologies, food manufacturing, nutrition and pharmaceutical industries. Connect Business Media events are more than conferences; they connect audiences in new ways, opening up opportunities for discussion and debate that foster innovation and business growth.
For information on 2018 AI & Robotics events, please contact: Christina Wood, Connect Business Media – Phone +44 (0)1483 614451 | Mobile: +44 (0)7775 942252 | Email: [email protected]