AI & Robotics Directors’ Forum

AI enhancing Customer and Employee Engagement


11 December 2018 | THE SHARD | LONDON

AIR Directors’ Forums offer focused deep dives that investigate the impact on key business sectors and key business applications. From Financial Services to Customer Engagement, these forums provide participants with the opportunity to home in on specific topics and investigate market specific challenges and opportunities. An intensive one-day event with talks and discussions for business leaders from every industry sector.  Stay up to date with AI developments that will help  compete effectively, create agile businesses and maximise workforce effectiveness. Hosted at Gallup’s conference centre in The Shard, London.

Next Directors’ Forum, 11 December 2018

AI enhancing Customer and Employee Engagement & AI Awards Presentations

Don’t miss our next event AI & Robotics Directors Forum at The Shard in London on 11th December 2018 when the theme will be AI enhancing Customer and Employee Engagement. As well as a packed programme with keynote presentations, debates and our usual networking opportunities we are also hosting the official announcement of the winners of this year’s AI Awards from Informed.AI.

We have a maximum of 100 delegate places so please Register now to secure your place.

Awards.AI Finalists todate include: IBM, entropy, MXX, Microsoft, Intuition robotics, Kare, Aeye, Umbo CV, Lexalytics, Darktrace, Certilogo, Symphony Retail, Flyreel, Audio Analytic, Conversica, Aifred Health, LawGeex, Passage AI, Analytics Ventures, Cisco, Scaled Insights by, Applied Brain Research, node, Flyreel, entropy and Sana Labs,

Agenda Summary

09:00  Registration & Continental Breakfast

09:30 Welcome from our hosts – James Rapinac, Director, Gallup

09:35 Chairman’s introduction – Jeff Wellstead, Chief Strategy Officer, Gtmhub

09:40 “AI soup for the CX soul: How can AI transform CX and unleash significant value?

Abhijit Akerkar, AI Strategist & Business Integrator, Lloyds Banking Group

10:10 How has AI impacted CX and customer engagement during 2018?

Martin Hill-Wilson, Customer Service, CX & AI Engagement Strategist 

10:40 Demystifying AI for Customer Engagement

Neel Davda, Head of Sales, UKI, Bold360

11:10 Refreshments

11:40 Taking Engagement to the Next Level: Conversational AI for customers & employees

Chris Ezekiel, Founder & CEO, Creative Virtual 

12:10 Panel: “Augment Me”

Sophie Gonin, CEO, Alume Consulting (ex Facebook and eBay) with Amin Fard, CEO, Prepp, and Ian Gosling, Founder, Autto, will spotlight the human side of enterprise customer engagement today and how automation technology augments employee engagement and efficiency via chat bots and workflow automation.

12:45 Lunch & Networking

14:00 Keynote Discussion

Rob McCargow, Director of AI, PwC in discussion with our Forum series chair Anton Fishman will give a broad view on the impact of AI &  Robotics on business and industry in 2018 and the practical challenges in taking AI mainstream in 2019

14:30 The relationship between chatbots and AI and MOD case study, how “virtual life coach” is forming part of the MOD’s                      people research

David Burden, CEO, Daden Limited  

15:00  Using AI to optimise customer experience for humans-and robots

Richard Chataway, Founder, Communication Science Group

15:30 Refreshments 

16:00 Panel Debate- How AI can enhance your Customer & Employee Engagement in 2019

Panel Chair: Anton Fishman Panellists include, Nina Jones, Jeff Wellstead

16:45 Drinks Reception and AI Awards Presentations

Presentations to the winners of the international Awards.AI. by Andy Pardoe Director for Artificial Intelligence, Accenture & Founder of Informed.AI.

18:00 Close



Speakers todate include:

Neel Davda

Head of Sales, UKI, Bold360

Richard Chataway

Founder, Communication Science Group

Nina Jones

Founder Solo Ocho, Former Director Customer Experience, Microsoft

Ian Gosling

Founder, Autto.

Amin Fard


Sophie Gonin

CEO, Alume Consulting & ex Facebook and eBay

Abhijit Akerkar

AI Strategist & Business Integrator , Lloyds Banking Group

Jeff Wellstead

Chief Strategy Officer, Gtmhub

Dr Andy Pardoe

Director for Artificial Intelligence, Accenture & Founder of Informed.AI

Martin Hill-Wilson

Customer Service, CX & AI Engagement Strategist

Anton Fishman

Managing Director, Fishman & Partners Ltd

Rob McCargow

Director of AI, PwC

Chris Ezekiel

Founder & CEO, Creative Virtual

David Burden

Managing Director, Daden

Maria Semykoz

Workplace Analytics Architect, Gallup

James Rapinac

Director, Gallup

Themes for other Directors Forums include:

Previous Forum: Business Transformation 

Part of the AI & Robotics Directors’ Forum Series

Focusing on the ability of AI to create new commercial models and transform core business processes. Looking at how AI-driven innovation is boosting competitiveness and optimising business performance.

View Programme and Speakers from last Forum

2019 Forums at The Shard, London include:

  • AI in HR & The Workplace, 14 March

  • AI in Contact Centres, 25 April

  • AI in CX, 16 May

  • AI & CX in Financial Services, 20, June

  • AI & CX in Retail, 16 July


Who should attend: Business leaders, strategists and senior decision makers across core business functions including innovation, transformation, finance, customer service, HR, supply chain and IT.


Gallup Conference Centre, The Shard 
32 London Bridge St, London SE1 9SG


RAIL: London Bridge station for both underground and mainline trains.

CAR: Parking is available in Kipling Street and Southwark Bridge Road. The Shard sits within London’s Congestion Charge zone.

ON FOOT: A 30-minute walk along the South Bank of the Thames from Waterloo station, and a 5-minute walk across London Bridge from the City.

Gallup Conference Centre | The Shard | London



AI & Robotics events are organised by Connect Business Media (CBM)

A business media organisation with a reputation for creating mould-breaking business events that challenge traditional thinking and overturn established formats. With more than 30 years’ experience the Connect team has managed national and international events on every continent in industries including customer experience, employee engagement, outsourcing, information and communication technologies, food manufacturing, nutrition and pharmaceutical industries. Connect Business Media events are more than conferences; they connect audiences in new ways, opening up opportunities for discussion and debate that foster innovation and business growth.

For information on 2018 AI & Robotics events, please contact: Christina Wood, Connect Business Media – Phone +44 (0)1483 614451 | Mobile: +44 (0)7775 942252 | Email: [email protected]