AI & Robotics Conference
Where People and Machines Mean Business
Thursday 31st October
AI & Robotics Events
Our year-round programme of events is your finger on the pulse of a new business world powered by AI. An extended series of Directors’ Forums and Quarterly Round Tables supports the annual AI & Robotics Conference and Expo Showcase, the apex of our London-based programme.
The 4th AI & Robotics Conference and Showcase (AIR) takes place on Thursday 31 October 2019 in London. Following the success of our 2018 conference AIR is again co-located with our Customer Experience Technology event CXtech. The events will bring together some of the world’s leading experts and practitioners of AI and CX.
This will be the biggest Conference we have ever run, with six parallel streams including talks, discussion panels, case studies and workshops and spotlights, together with an Expo Showcase of some of the best companies in the field of AI & CX.
We will also be hosting our Annual Achievement Awards on the evening of the Conference too.
4th Annual AI & Robotics Conference and Showcase
Thursday 31st October 2019, London
AI & Robotics Conference and Showcase (AIR) is relied upon by business leaders keen to investigate and test the transformational potential of AI & robotic technologies. By combining an interactive conference with a hands-on solutions showcase we dive deep into AI & Robotic’s power to accelerate business performance, profitability and workforce efficiency. AIR brings together leaders from across industry, the scientific community and builders of human capital to reveal how AI is transforming businesses and disrupting industries. No other event shares our three-fold focus:
Business
Early adopters share how they’re securing efficiency gains, transforming business models, disrupting sectors and bringing AI enabled products and services to market.
Science
We investigate the latest developments and their potential to accelerate innovation, augment human intelligence and advance business competitiveness.
Work
Business psychologists and HR specialists discuss the power of AI to enhance human potential and productivity
Showcase - Touch it and see…
In our Solutions Showcase leading edge vendors and innovators will demonstrate the technologies they have available today, and reveal their roadmaps for future innovation. It’s your opportunity to evaluate solutions, find innovation and formulate buying decisions. Because AI & Robotics and CXtech covers every aspect – from design to delivery and analysis – you’ll find relevant solutions, irrespective of your industry sector or area of operation
- design via any channel and at any touch point
- delivery in service, sales or community building
- Analysis of AI and its impact on customers, employees and business performance
From trying out the latest AI applications, to meeting the service delivery robots and bots, to testing operational platforms and applications; you’ll have the opportunity to shake hands and kick tyres.
Coming….? Why wouldn’t you?
AI & Robotics Main Event gives senior decision makers one day to accelerate their understanding and access transformative technologies. It’s aimed at everyone that’s making key decisions about their organisation’s transformation to the new age of automation; how it’s designed, how it’s delivered and how its impact is understood. Gain insights from some of the worlds leading experts and practitioners see you how to can start your AI journey or make progress with your current AI strategy and operations.
At a Glance:
- Date: Thursday 31 October 2019
- Time: 9:00 – 17:30
- Venue: etc venues, 200 Aldersgate, London
- Conference
- Solutions Expo Showcase
- Estimated attendance 300+
- Live Demonstrations
- Networking Functions
- Plenary Speakers
- 6 Streams
- 30+ Speakers
- Insightful Case Studies
- Panel Debates
- Co-located with CXtech
- All delegate fees include:
- refreshments
- lunch
- networking area and expo
- access to presentation slides
- event photos and video
- printed event guides
Conference Agenda Summary
Please find our Agenda Summary detailed below with confirmed speakers on specific streams
Joint Plenary – Keynote Speakers
The event will start with welcome from our lead Chairs, Anton Fishman, Martin Hill-Wilson and Professor Andy Pardoe,
followed by three Keynote Speakers
Keynote #1
EUGENIO CASSIANO
Chief Innovation Officer, SAP Customer Experience
As Chief Innovation Officer, Eugenio Cassiano is responsible for theSAP Customer Experience (CX) Innovation Office, which includes SAP Customer Experience Labs, Strategic Customer Innovation, and Innovation Ecosystem – various initiatives collaborating with SAP stakeholders as well as our customer experience and CRM-oriented partner and startup networks.
The Innovation Office’s main mission is to work close with customers to enable innovation across the SAP C/4HANA product portfolio, co-innovate on new business models, and apply emerging technologies and transformative trends across the SAP CX suite to deliver ultimate customer experiences.
Eugenio is also responsible for the “Idea to Inspire to Reality” program where strategic customers can opt-in and embrace digital transformation initiatives with low risk and fast ROI. Eugenio is also acting as VC and Independent Board member for start-ups in Consumer Digital, Sport & Entertainment and IoT (Silicon Valley and Germany Digital Hubs).
Since joining SAP in 2011, Eugenio has held a series of progressive leadership and executive positions across diverse business units and organizations, focusing on customer success and building high performing teams. In his previous role at SAP, he served as VP for the European Strategic Customer Program bringing co-innovation and leading-edge differentiators for the customers. He also served as chief transformation architect supporting a global Omni-channel transformation program.
Before SAP, Eugenio was an executive in a leading consulting company within the CRM space. He holds a Bachelor of Science degree in Computer Science from University of Studies of Milan, and a Master of Science in Computer Science with specialization in “Digital Communications” from University of Studies of Milan.
Keynote #2
LIAM RYAN
Sales Director, Creative Virtual
Liam Ryan joined Creative Virtual in November 2007, bringing many years of experience in sales and internet strategy consultation to his role. He currently holds the position of Sales Director and is responsible for sales activity across all industry sectors as well as developing relationships with and working alongside the company’s channel partners. In addition to his expertise in chatbot and virtual agent technology, Liam also has a passion for robotics and appeared as a contestant on Robot Wars and Techno Games in the early 2000s.
From FAQ Systems to Conversational Chatbots: The Evolution of Customer Experience
In its infancy, chatbot and virtual agent technology wasn’t much more than a basic FAQ system valued mostly for its ‘cool factor’. Today these solutions are much more sophisticated, creating conversations with users and delivering personalised service and support. Drawing on industry experience and calling up live demos, Liam will share how effective chatbot, virtual agent and live chat solutions bring together artificial intelligence and humans to improve customer and employee engagement. He’ll also share actionable tips for selecting, implementing and maintaining conversational self-service solutions for long-term success.
Keynote #3
ROSS THORNLEY
Co-Fonder adaptai.co
Parallel entrepreneur, and founder of 6 companies. From branding agency to innovation consultancy, product design, manufacture and nano technology businesses. Singularity University EP graduate, Abundance 360 and Strategic Coach Freezone Frontier member. Purpose driven, experimental, relentlessly curious and open minded. An inquisitive and tenacious learner, driving inspiring visions for an abundant future. Leveraging exponential technologies to unite, inspire and accelerate the best of all humanity.
Talent wars 2.0; AI, digital twins and the human potential.
As companies look to navigate the new age of technological disruption, the future of work will look very different. Following an 18-month research project, to understand human adaptability, Ross Thornley will share insights and key findings from mapping thousands of employees across 25+ companies, from around the world including Singularity University, IBM and UNIDO. Witness the birth of a valuable new measurement, ‘AQ’ adaptability Quotient, your next competitive advantage.
Six Streams across AI&Robotics and CX Tech Conferences
We have six streams of activities across the two conferences that ensure there is something for everyone.
Our Speaker Talks Topics
Some of the topics are speakers will be speaking about include:
Talent wars 2.0; AI, digital twins and the human potential
From FAQ Systems to Conversational Chatbots: The Evolution of Customer Experience
Explainable AI and changing market regimes
Starting a successful AI capability in your business
Artificial Sentience and Digital Immortality
Finding your Digital Voice
Looking at Fairness in HR focused AI-products
Disruption, AI and the future of homebuying
From ‘clinical automation’ to emotionally engaging, AI driven customer relationships.
2025 – The tech that will shape how we shop
Humanising data, improving business and maybe even the world
Current active Radiology AI implementation in the UK
Autonomous Machines made easy with NVIDIA
Technical AI Stream
Our Technical AI Stream covers a number of topics that relate to more technical challenges and achievements in the field of AI.
Chair: Hugo Pinto
- Aric Whitewood
- Andrew Lea
- Nora Ptakauskaite
- Peet Denny
- Katie Gibbs
- Nitin Raj
- Ruben Rasalingham
- Ross Thornley
- Tania Peitzker
Business Applied AI Stream
Our Business & Industry Applied AI Stream will focus on the practical aspects of applying AI technologies to real-time problems and applications.
Chair: Anton Fishman
- David Naylor
- Tom Pickering
- Abhijit Akerkar from Lloyds Banking
- Karl Barnfather from Withersrogers
- James Sanberg
- Nicola Strong
- Kevin Manyard from Oxford Brookes University
- Rob McCargow from PWC
- Sue Daley from TechUK
CX Tech Stream
Our CX Tech Stream covers various aspects of customer experience advances across different industries.
Chair: Martin Hill-Wilson
- Liam Ryan from Creative Virtual
- Paul Vallois
- Julian Burnett from IBM
- Morris Pentel
- Mary Wallace from IBM
- Paul Ryan
CX Tech Chatbot Stream
Our CX Tech Chatbot Stream will include an exclusive I am Echoborg performance as well as presentations about the pragmatics of making human like Conversational A.I. systems including a market review and discussions about viable Hybrid A.I. architectures.
Chair: Phil D Hall
- Multiple Demos of the Echoborg chatbot
- Phil D Hall from Elzware
- Steve Worswick from Pandorabots
AI Startup Showcase Stream
We will be having an AI Startup Showcase Stream which will include a number of startups pitching their companies to the audience.
Chair: Andy Pardoe
- Jonathan Jackson from Previsico
- Marcus Ong from Soectra
- Sam Stern from Affiniti
- Andy Young from Xmodus
- Rodrigo Mazorra from Refineryy
- more coming soon
Workshop & 1-2-1 Stream
We have a Workshop and 1-2-1 Meeting Stream available for our partner companies to run Workshops. Also if you would like a 1-2-1 with one of our speakers or expo companies please let us know and we will try to accommodate this in the schedule.
Workshop and Meeting schedules will be confirmed on the day of the Conference.
The Expo Showcase
We will have a number of companies with exhibitor stands in our networking area available throughout the day to demonstrate their technologies and products as well as discuss potential solutions they can facilitate your business with.
We will also have a book store onsite with the latest AI and CX books available for sale.
The AI Awards Ceremony
At the end of the day, we will be announcing the AI Award Winners and having reception drinks to celebrate the winners. Over 30 AI Achievement Award Categories will be confirmed, together with a Best in Show Award for one of the AI Startups in our Showcase.
see below for more details on the awards, The Ceremony will be from 5pm.
Our Stream Chairs
Meet our Stream Chairs who will be hosting the different streams, introducing speakers and managing questions from delegates to the speakers at the end of each talk.
Our Panel Hosts
We have two experienced panel hosts to lead some fantastic conversations on the most important topics across AI and CX today
and some of our Speakers
Here are some of our speakers already confirmed speaking across our different streams
Register
THIS IS THE BEST VALUE AI CONFERENCE + EXPO IN THE UK
Our Full Price Tickets are less than most other Early Bird Conference Ticket Prices
We believe in AI for ALL and price our conference to make it more accessible for everyone
Venue
etc Venues, St Paul’s, 200 Aldersgate, London, EC1A 4HD
We’re turning St Paul 200 Aldersgate venue into a connected event environment that lets you move seamlessly between our conference and Solutions Showcase; where there’s plenty of room to meet, greet, share experience and talk business.
And, of course, there’s a focus on connectivity. Superfast wifi and exceptional business services mean you’ll never be out of touch with your world.
St Pauls, 200 Aldersgate, London, is located near to St Pauls Station in The City of London.
Map and Directions pdf
If you need to book at hotel,
please contact us at air@informed.ai for a list of hotels that are near the venue.
WHAT ATTENDEES THOUGHT ABOUT THE LAST EVENT
92%
rated the event ‘excellent’ or ‘good’
96%
found the overall choice of topics ‘excellent’ or ‘good’
94%
applauded the choice of speakers
80%
found that the information provided will add value to their organisation
+43 NPS
(Net Promoter Score)
The best AI event I’ve attended to date. Great range of top speakers and experts in the field. The quality of the speakers outshines other events. The topics were practical, varied and unique. An incredibly practical insight into one of the most compelling and important topics facing business today. The event was really beneficial for me. Better networking than at any other I’ve attended. First rate. Provided me with an excellent appreciation of how AI is developing, actual and potential applications, and some clear issues to take back. Very well organised. Very high quality. Hugely enjoyable and informational. Provided several concrete new leads and potential business opportunities. Invaluable, it creates a space for dialogue and debate on designing the world of work for tomorrow’s business.
Echoborg – Meet the bots.
What happens when your customers or employees engage with Conversational AI?
Come and meet some of the world’s most advanced chatbots and their makers to discuss what you need to know about using these technologies.
Your website or call handlers represent your company. What changes when your website speaks or your calls are answered by a bot? What do you need to know to make sure your customers are responding well to this social entity you have created? This event will unpack the corporate, proprietary and open source tools that are currently available in the market place. In clear and jargon-free terms we will explain where these tools should be applied according to business risk and process.
Steve Worswick’s Mitsuku, a four-time winner of the Loebner Prize Turing Test, has been described as the world’s best conversational chatbot. Steve will talk about the pragmatics of making a conversational AI system and how that fits into production systems as conversational architecture. Working within the Pandorabots toolset he’ll unpack some of the real-life experiences of rules based conversational AI working with complex context aware topics to a transparent and high level of accuracy. He’ll also look to explain about how the key pattern matching element can work with machine learning methods to allow for safe and efficient Bot development.
Like Worswick, award winning dramatist, Rik Lander and highly experienced bot-maker Phil D Hall have created a bot capable of sophisticated conversation that also exhibits something like a personality. I am Echoborg is a live performance during which the attendees of this event will be able to debate the future of human /AI relations with an AI.This encounter, directed by your own choice of words, may expose questions about, power, redundancy, ethics or tone of voice; key questions for anyone using AI or conversational systems.
At this event you will learn what the differences are between rules based, algorithmic and hybrid AI. Which is right for you? Come along, meet some bots and find out.
The 4th Annual AI Awards Ceremony
The first and biggest independent Global Annual Achievement Awards for Artificial Intelligence having its own team of expert judges and a programme of activities and events throughout the year including Showcase events. Part of the Informed.AI group which has a mission to support the AI community via its AI knowledge platform and education ecosystem. With over 30 award categories, its our biggest awards ever. Join us from 3:30pm to see who are the winners this year. See https://Awards.AI for more information.
Last years winners included:
OUR ATTENDEES
- Jaguar Land Rover
- The Estée Lauder Companies
- American Express
- Skype
- Marks & Spencer
- Tesco
- Argos
- Deutsche Bank (DB)
- DPD group
- Oxford Brookes University
- Telefónica UK
- The Peoples Pension
- GM Financial
- University of Essex
- All Party Parliamentary Group on AI
- GoCardless
- Bank of Ireland
- Samsung
- BigHand
- Call Centre Management Association (CCMA)
- St. James’s Place Wealth Management
- Ordnance Survey
- Debenhams
- M&C Saatchi
- Canon
- ActiveOps Ltd
- LodeStar Ecosystems
- Simba Sleep
- UCAS
- Somerco
- Changeboard
- PAREXEL
- Accenture
- Markerstudy Group
- BGL Group
- Sonin
- NP Investment
- ABI Research
- Manx Telecom
- Cambridge University Press
- Taylors of Harrogate
- Nth Dimension
- VoiceSage
- Martin Brower UK
- AmGeneral Insurance
- Artificial Solutions
- Havingtime.com
- FT | IE Corporate Learning Alliance
- BIMA AI Council
- North Star
- The Association for Business Psychology (ABP)
- Accenture Research
- Goldman Sachs
- Data Advance
- Kura
- Zenith Media
- Vow Europe
- Tesco
- Intel
- Red Loom
- Vodafone
- Strong Enterprises
- UK Ministry of Defence
- Neo
- Financial Times
- Communication Science Group
- Confirmit
- Warwick Business School (WBS)
- EY
- VIVID
- M&G Real Estate
- Studio Dezen
- AIG
- Seldon
- HomeServe
- OgilvieKing Consulting
- Allianz Insurance
- University of the West of England
- British Airways
- London Borough of Enfield
- Lebara
- Lincoln Pensions
- Royal Navy
- Arvato
- BIMA AI Think Tank
- Epos Now
- HSBC
- Daden
- HS2 Ltd
- Access AI
- Nice
- Ideas Crucible
- Osborne Clarke
- London Stock Exchange Group (LSEG)
- Gluru
- Avantia Insurance
- GDR Creative Intelligence
- Nationwide
- PwC
- BrightHouse
- StreetDrone
- Enterprise Systems Advisors
- Lloyds Banking Group
- Katrina Young Consulting
- The Innovation Network
- Great Acorn
- Mercurious Consulting
- City AI
- Prudential
- IMTS Global Limited
- Connected Homes
- Emcor UK
- Chattermill
- Rocaba
- Iceni Associates
- Hallo Effect
- Zanzi Digital
- Capstone Connects
- Tesco Mobile
- Avantia Group
- KPMG
- Kingston E.S
- Blue Cross
- Procorre
- Three
- UK Council for Science & Technology
- Arsenal FC
- Typeone
- The Estée Lauder Companies
- Credit Suisse
- Cognizant Worldwide Limited
- Informed.AI
- Funding London
- Convergys
- 2Pears
- Tweepforce
- Room One
- Chelsea Apps Factory
- Teeside University
- BCS The Chartered Institute for IT
- LV=
- Unipart Group
- Ministry of Defense (MOD)
- Kennedys Law
- Capita
- Konica Minolta
- Sofigate
- Eurostar International
- Network Rail
- Electrolux
- Creative Virtual
- KPMG
- SERV
- B2E Consulting
- University College London (UCL)
- Mitie
- Chiltern Railways
- Slater and Gordon
- Ember
- HCL
- St. Patrick’s College, London
- ITVantage
- Helios Search Recruitment
- RBS
- University of Sheffield
- Colet Consulting
- Fishman & Partners
- London Business School (LBS)
- Ageas UK
- Telos Partners
- BBC
- c2c Rail
- Avenir Business Solutions Limited
- London South Bank University (LSBU)
- IBM
- Professional Outsourcing
- Willis Towers Watson
- Marks and Spencer
- Barclays
- Gallup
- …and more
- CEO
- Chairman
- Chief Customer Officer
- Chief Marketing & Business Development Officer
- Chief of Staff
- Chief Operating Officer
- Chief Risk Officer
- Chief Technology Officer
- CIO
- CMO
- COO
- CTO
- Customer & Strategy Executive Director
- Customer Service Director
- Director Digital Strategy
- Director of Corporate Affairs
- Director of Customer Services
- Director of Legal Operations
- Director of Operational Excellence
- Director of Technology
- Director of Transformation
- Director, Customer & People
- E-commerce Manager
- Emerging Technologies Director
- EVP & CTO
- EVP Chief Scientific Officer
- Executive Director
- Founder & CEO
- Founder & CTO
- General Manager
- Global Engagement Director
- GM Marketing
- Group CTO
- Group HR Director
- Group Operations Director
- Group Strategy & Business Development Director
- Head of Commercial Insight
- Head of Computing & Communication Technologies
- Head of Contact Centres
- Head of Customer Experience
- Head of Customer Services
- Head of Digital Transformation
- Head of Engagement
- Head of Finance
- Head of HR
- Head of ICT Solutions
- Head of Innovation
- Head of Insight & Futures
- Head of Internal Communications & Engagement
- Head of Market Engagement
- Head of Marketing
- Head of Operations
- Head of R&D
- Head of Strategy & Planning
- Head of Technology
- HR Director
- Innovation Director
- IT Director
- Managing Director
- Marketing Director
- Operations Director
- Programme Director
- Start-up Ecosystems Leader
- Strategy Director
- Transformation Director
- U/X Designer & Strategist
- Vice Chair
- Vice Chancellor
- Vice Presiden
- …amongst others
AI & ROBOTICS 2019 PLATINUM SPONSOR
AI & ROBOTICS 2019 SPONSORS
AI & ROBOTICS EVENTS PARTNERS
Event Charity
For 2019 we are focusing our support on the BDA as our charity of the year an will be donating a proportion of our profits to this charity. Dyslexia is one of many areas of learning difficulties that we wish to help improve over the coming years in addition to Mental Health and supporting overall human intelligence improvements with Adult Education and Learning Advancements.
We see improving human intelligence as important as the advancement of artificial intelligence
Highlights from our 2018 Conference
2018 Video Spotlights
2018 Event Programme
2018 Photo Gallery
Previous Speakers
Dr Chris Brauer
Director of Innovation, Goldsmiths University, Founder of the Centre for Creative and Social Technologies
Dr Chris Brauer
Director of Innovation, Goldsmiths University and Founder,Centre for Creative & Social Technologies
Prof Maja Pantic
Professor of Affective and Behavioral Computing, Head of the i·bug group, Imperial College London
Simon Foot
Director, Customer Management Transformation, Contact Centre Operations, Customer Experience, Ember Services
Tom Chatfield
Tech philosopher, author, broadcaster and advocate of intelligence both artificial and human