Mike Havard is a director of Ember Services with over 25 years in customer management strategy and operational delivery, with organisations including BT, TDG and Sitel. He, and his teams, have delivered customer management consulting and analytics programmes working on transformation for champion brands worldwide. Mike works closely with many of the industry bodies, sits as a non-exec director for various innovative technology businesses and is an IDM Honorary Life Fellow. – See more at: http://www.emberservices.com/profiles_category/leadership/#sthash.OBsF2EBN.dpuf