“AI SOUP FOR THE CX SOUL: HOW CAN AI TRANSFORM CX AND UNLEASH SIGNIFICANT VALUE?
Abhijit will argue that like a consummate chef, you will have to blend the right ingredients – strategy, technology, data, behavioural science, capability building, and ethics – in the right way to create a signature dish that enhances your brand value. A variety of AI technologies will have to be deployed to work in tandem to create a compound effect while maximising value from each technology. Organisational silos will have to be broken. Cracking this code for your organisation will take a few iterations. Subsequent scaling will unleash a significant value for your brand.”
Abhijit is bringing machine intelligence to life at the Lloyds Banking Group. His focus is on combining machine and human intelligence with data to fundamentally change the way the Bank does business and create new opportunities for customers and colleagues. Additionally, he is setting up an Academy in the Lloyds Banking Group to democratise AI skills across 75,000+ employees to empower them to succeed in the data-driven future.