Taking Engagement to the Next Level: Conversational AI for customers & employees
Chris Ezekiel, Founder & CEO, Creative Virtual
Every organisation is going through a digital transformation, particularly in regard to their customer and employee experiences. Smartphones, social media and a variety of other technological advancements are changing how we communicate with each other, how we connect with brands and how we engage in the workplace. Chris outlines the essential components for using conversational AI to enhance both the customer and employee experience, from best practices for implementing chatbots, virtual agents and live chat to using an orchestration platform for centralised, consistent information delivery. Drawing on experience and calling up live demos, Chris will explore how combining AI with human input and feedback loops can drive better customer and employee engagement.
Chris Ezekiel has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level V-Person™ technology, he has established Creative Virtual as one of the world’s leading providers of virtual agents, chatbots and live chat. Today Creative Virtual’s virtual agents are having over 60 million conversations per year. The company was honoured with the prestigious 2017 Queen’s Awards for Enterprise in the category of Innovation and was listed as one of Britain’s fastest growing private technology companies in the 2018 Sunday Times Tech Track 100.